FAQs

How do sessions work and what is psychotherapy?

Psychotherapy is a collaborative process where you talk with a trained therapist to explore thoughts, emotions, behaviors, and experiences. Sessions typically last about 50 minutes and focus on your goals whether that’s managing anxiety, improving relationships, processing trauma, or finding clarity. Your therapist will guide the process with compassion, curiosity, and evidence-based approaches and you’re always in control of what you share and how you grow.

How do I book a session?

You can book online anytime through our booking link here: https://theragen.janeapp.com/ Or feel free to email us at admin@theragen.ca and well help you find a time.

Do you offer free consultations?

Yes! Our therapists offer a free 20-minute consult so you can see if it feels like a good fit. You can book one through our website or by visiting https://theragen.janeapp.com/

What are your rates?

Rates vary depending on the therapist/session and length. Feel free to contact us to ask about specific pricing details.

Do you direct bill insurance?

Yes! We can direct bill to most major providers (like Blue Cross, Manulife, and Green Shield). Let us know your provider and well confirm for you.

What if my therapist is not available soon enough?

We keep a waitlist and will notify you if a spot opens up. 

What is your cancellation policy?

We ask for 48 hours’ notice to cancel or reschedule. Late cancellations or no-shows may be charged the full session fee.

Do you offer virtual or in-person sessions?

Yes to both! You can choose in-person at our Grande Prairie office, or virtual sessions from anywhere in Alberta.

Do you work with kids, teens, or couples?

Yes! We have therapists who specialize in:

Children (6+)

Teens

Adults

Couples

Let us know who you're looking for support for and well match you with the right fit.

I’m not sure who to book with can you help me decide?

Of course! Just send us a quick message about what you’re looking for support with and well recommend someone who fits your needs and preferences.

What types of issues do you support?

We support a wide range of concerns, including:

Anxiety & depression

ADHD & emotional regulation

Trauma & PTSD

Men’s mental health

Parenting support

Relationship issues

Gender identity & LGBTQ2S+ care...and more.

Can I switch therapists if it is not the right fit?

Yes absolutely. Therapy is a personal process, and we want you to feel comfortable. If it’s not the right fit, were happy to help you find another therapist on our team or refer you elsewhere with no hard feelings.

Do I need a referral to book with you?

No referral is needed! You can book directly with any of our therapists by visiting https://theragen.janeapp.com/

How often should I come to therapy?

It depends on your goals and situation. Most clients start with weekly or bi-weekly sessions. Your therapist will collaborate with you to decide what frequency feels supportive and sustainable.

What happens in the first session?

In your first session, your therapist will get to know you and ask questions about your goals, background, and what brings you in. It’s a chance to start building trust and talk about what support might look like going forward.